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December 2018 - Keepme Blog

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Boost Member Retention By Motivating Your Gym Employees
Boost Member Retention By Motivating Your Gym Employees

As Kotler stated in his 1994 article, “The key to customer retention is customer satisfaction.” The core of any effective membership retention strategy is creating a positive experience of your brand for your customer. Such a positive experience often entails two main components. The first component involves providing excellent customer service. It was found that […]