Yes, but effectiveness depends on governance and solid integrations.
The agent must operate with clear guardrails, escalation rules, and transparent logging. When we developed Antares, these guardrails were at the front of our mind at all times, so we designed the control centre so that operators could have easy access to brand controls and training docs for their agent, making changes to messaging and promotions simple.
In practice, this means fewer dropped conversations, better lead responsiveness, and more staff time for high-value moments.
Engagement improves when consistency improves.
In addition, our MCP connections ensure Antares can communicate effectively with the systems you already have and log meaninginful actions where it matters to your team - like adding booked tours and trials to their calendar apps.