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The Antares AI Agent Customer Success Program
Maximize your results and enhance your Keepme experience through a genuine, end-to-end partnership. Our success program is designed to guide you through a specialized 2-phase, 20-day adoption plan, followed by lifelong support to ensure your team is empowered to leverage Antares AI agents with absolute confidence every step of the way.
Delivering Successful AI Agents For Leading Fitness Operators
Partners In Success From The Very First Interaction
Our Customer Success Program is a genuine end-to-end partnership. From your very first consultation, we work to ensure your infrastructure is AI-ready and perfectly aligned with your long-term scalability and business goals.
To guarantee a seamless transition, we lead you through a specialized 2-phase, 20-day adoption plan. This structured onboarding combines comprehensive platform education with total visibility, ensuring your team can manage Antares agents with absolute confidence from the start.
Support remains ongoing long after implementation. You are assigned a named Customer Success Manager for regular performance reviews to catch issues early and have a direct escalation path to our technical leadership. Backed by global support services available six days a week, we are always on hand to ensure your continued growth.
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AI Trust And Safety Managed By Customer Success
Trust is earned through total visibility. Our dedicated customer and technical success teams are integrated into your journey from day one, ensuring you remain completely confident in every interaction your agent handles.
Guaranteed Transparency & Oversight:
Our team helps you maintain absolute visibility over every lead conversation using hard-coded guardrails that dictate exactly what your agent is authorized to do.
Seamless Human Intervention:
We ensure complex edge cases or sensitive topics are never forced; they are automatically and seamlessly routed to your human experts for high-touch resolution.
Instant Control & Failsafes:
Your team has the guaranteed ability to pause or deactivate an agent at any time, with the power to roll back changes instantly across your entire organization.
Validated Success Architecture:
Our partnership begins at the start of your Antares journey to ensure your infrastructure is optimized for AI and perfectly aligned with your long-term business targets.
Global Support
Tailored For Your Success
The Keepme Customer Success Program is designed to address your specific brand challenges and opportunities. We provide the most effective onboarding, product education, and continued support to ensure your fitness business maximizes its return on investment.
Acknowledged Within 24Hrs
When & Where You Need Us
Product Expertise Every Step
Keepme Customer Success Owns:
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Performance Accountability:
Your named Customer Success Manager owns your performance and serves as your single point of contact for any issues.
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Proactive Problem Solving:
We conduct regular performance reviews through standing meetings with your Customer Success Manager to catch potential problems early.
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Direct Escalation Path:
If your CSM cannot resolve an issue immediately, you have direct access to our VP of Customer Success.
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Guaranteed Response SLA:
Any flagged issue is addressed within 48 hours, providing you with a full root cause analysis and a clear fix timeline.
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The partnership starts from the very first interaction with the Keepme sales team. Our expert customer success team work with you from the initial consultation to ensure your infrastructure is optimized and aligned with your long-term business goals.
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You maintain 100% transparency and oversight through hard-coded guardrails that dictate exactly what your agent is authorized to do. You also have the guaranteed ability to pause, deactivate, or instantly roll back the agent across your entire organization at any time.
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Keepme Customer Success owns your performance. You are assigned a named Customer Success Manager (CSM) who acts as your single point of contact for any concerns and conducts regular standing meetings to catch potential problems early.
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It doesn't, our commitment to your success is an ongoing, full-lifecycle process. Even after your initial 20-day adoption phase, you retain a named Customer Success Manager for regular performance reviews and have continuous access to our global technical support teams.
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Our support team is available six days a week via email and live chat. General inquiries are acknowledged within 24 hours, and any flagged issues are addressed within 48 hours, including a root cause analysis and fix timeline.
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We offer a structured 2-phase, 20-day plan specifically designed to help you adopt Antares AI agents and ensure a smooth launch and long term success.
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Yes. If your dedicated Customer Success Manager cannot resolve a matter immediately, you have a direct escalation path to the VP of Customer Success.
+2000 Sites Worldwide Ending Lead Leakage With Antares
In just three months Antares has had almost 60,000 conversations and about 450 tours booked out of hours. It's been a massive assistance to all MCs...we've got more leads and we're walking into more appointments. It's a no-brainer! Who wouldn't want that?
The early results from our Antares deployment have been outstanding - a 185% increase in lead-to-tour bookings, paired with a 16% uplift in tour attendance. Together, that’s helped drive a 49% improvement in our tour-to-sale conversions. And all of this was achieved without any other major changes or investments.
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With Antares, the alignment across our systems provides a level of clarity and consistency that has been difficult to achieve in the past.
Had my first interactions with Keepme in Gymbox this week and I’m already impressed. Super easy to use, smooth to manage, and it really adds value for the gyms. Excited to explore it more - great system 👌
Very impressed with the service as much as the system. The early metrics are incredibly promising...lead-to-tour at 68% already and almost 50% of tours booked out of hours. Things you love to see!
"It's already our most productive Membership Consultant!"
Integrating Antares into our business was a game-changer. It allowed us to instantly engage with leads, answer their inquiries, and even schedule visits seamlessly.
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Our AI sales agent doesn’t just handle enquiries; it actively books tours and feeds that information straight into our management software. This allows our sales team to follow up with fully informed context and no manual input.
If you're looking for an AI agent that will be able to optimise your sales process, like booking more appointments and qualifying gym prospects, and that adapts according to your needs, then Antares is really the best!
"The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution."
It's like having a smart assistant working 24/7, helping us close the gap between curiosity and commitment. We’ve seen tangible improvements in both lead quality and conversion speed.
As the industry evolves, we will need to continue to evolve, and we believe Keepme will continue to help us to do just that. The biggest thing for us has been the support and guidance through the Antares set up and onboarding process. No two businesses are the same and our set up is a little more complex in that we manage a range of leisure facilities all across Ireland. None of this was ever a problem though.
"It was really easy for the team to get up and running on Keepme with minimal instruction."
With Antares nobody's slipping through the cracks. It's like having a 24hr salesperson. Previously, it could be 12 hours before a lead got a response...With Antares we're guaranteed it's going to be almost instantaneous. Over the last few months it's become indispensable.
It feels aligned with a shared goal: creating a frictionless, high-quality experience that ultimately strengthens real human connection. It is early, but the future with ‘Vicky’ looks very promising.
Using Antares not only accelerates our lead response time but also optimizes our entire acquisition funnel, turning interest into action faster than ever before.
"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."
I’ve led many complex initiatives on behalf of our brand, and Antares has been one of the most ambitious and enjoyable deployments.
The results we’re seeing are a clear reflection of what’s possible when the right technology meets a team committed to innovation and delivering exceptional experiences. Partnering with Keepme was a strategic decision, and it’s already proving to be the right one.
With Antares we’re seeing early wins in saved time, improved follow-up consistency, and a smoother experience for the customer.