Adopt And Scale AI Agents, Without The Operational Risk
Antares’ AI agents work strictly within your brand’s rules, and you
stay in control from day one. Every rollout is controlled, staged and
fully reversible, so you can move at the pace that suits your business.
Three Things You Never Give Up
Antares works inside clear boundaries. You approve the messaging, set the escalation rules and see every outcome, so you’re always in control of the customer experience.
Total Control
Full Visibility
Full Reversibility
Where AI Ends and Your Team Begins
Antares Handles The Routine
- Instant replies to every enquiry, day or night, 24/7/365
- Booking tours, trials and classes as soon as a prospect is ready
- Answering everyday member questions and updating your CRM automatically
This Includes:
Antares Works Day And Night
- The same timely follow-up and smooth handover for every prospect
- Cover at peak times, weekends and late at night
- A clear record and next step for every enquiry
This Includes:
You Always Stay In Control
- Your pricing, offers and membership policies
- Your team’s tours, sales and member relationships
- Your tone of voice and boundaries. You approve the rules.
This Includes:
Six Safeguards That Protect Your Brand
Antares works within rules you define, and it’s built so it can’t step outside them. Six safeguards make sure of it:
Only Your Approved Information
Antares only uses the information you approve. It can’t negotiate prices or invent offers, and if it doesn’t know an answer, it hands over to your team.
Automatic Handover To Staff
When someone asks a complex question or wants to speak to a person, Antares flags it for your team straight away, so your staff stay in charge of closing sales.
Your Brand Voice, Protected
Antares speaks in your tone and vocabulary. We also set the phrases and topics it must never use, so every message stays on-brand and sounds like your team.
Works Alongside Your Systems
Antares sits on top of your CRM rather than replacing it. Your data stays in your CRM, and your workflows carry on exactly as they are today, with no disruption.
One Central Control Centre
Update prices, offers or brand voice in one central place, and the change applies across every site and channel, so nothing is ever out of step with the rest.
Every Conversation Recorded
Every word Antares says is recorded in the control centre and in your contact records. If an unusual case comes up, we update the rules across your account.
Who Owns What If Something Needs Fixing
Your named Customer Success Manager owns performance and is your single point of contact for any issue.
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Regular performance reviews:
A standing meeting with your Customer Success Manager to spot and fix anything early.
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A direct escalation path:
If something can’t be resolved straight away, you can go directly to our VP of Customer Success.
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48-hour response:
Every flagged issue is addressed within 48 hours, with a root cause and a timeline for the fix.
A Measured Path To Scale
Even the largest operators don’t roll Antares out across every site overnight. A simple two-phase rollout, clear rules and a guaranteed way to roll back keep the risk low from start to finish.
Phase 1: Building The Foundation
Before any prospect gets a reply, we set everything up around your business.
- Rules and goals: We agree your goals, boundaries and handover points with your internal owner.
- Connecting your systems: We connect your existing CRM, channels and calendars.
- Testing: We train and test the agents against your real-world scenarios, so they’re ready for the complex questions your team handles every day.
Setup:
Phase 2: A Managed Transition
We move from a test environment to live conversations in stages.
- Results you can check: We track response speed, contact rate and booked visits, so you can see the improvement before we scale further.
- Weekly improvements: Antares runs alongside your current process, and we use real conversations to fine-tune the messaging and handover rules every week.
- Site-by-site expansion: We expand by site and channel in steady, controlled steps, never as one big switch.
Launch:
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No. Antares only uses information from your approved knowledge base. If it doesn’t know the answer, it passes the conversation to your team.
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No. Antares integrates with your existing tech stack and updates your CRM, so your source of truth remains unchanged and your workflows stay intact.
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Antares’ AI agents work as assistants to your team. They take on routine work like 2am follow-ups and repeat questions, so your staff can spend more time on tours, sales and members.
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Antares is built so it can’t guess or make up prices or other details. If a question falls outside your approved information, it hands the conversation straight to your team to pick up.
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No. There are no rigid scripts. Antares talks naturally, in your brand voice, whether that’s energetic and supportive or professional and direct. During testing, we fine-tune its tone until it sounds like a natural part of your team.
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Yes. We are enterprise-ready and compliant with standard data protection regulations, including GDPR and CCPA. We do not use your proprietary data to train public AI models; your data stays within your own silo. Learn more on our data processing page.
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Like any team member, no AI is perfect. The difference is that every word Antares says is recorded. If an unusual case comes up, we can update the rules straight away across all your sites, so it doesn’t happen again.
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Yes. The Antares Pulse MCP links your Antares data to Microsoft Copilot, Claude or ChatGPT, and the connection is read-only, so everything in Antares stays exactly as it is. Your AI assistant can read answers from your data but cannot change records in Antares, and your data belongs to you.
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