Spots Risk Early
Ember sees a member slip into amber on the Keepme Score, often weeks before they’d think about cancelling.
Meet Ember - The Antares Retention Agent
Spot Who’s Drifting. Keep Them Coming Back.
The Antares retention agent, Ember, notices when a member’s habits start to change, reaches out before they decide to leave,
and has a real conversation when someone asks to cancel. More members stay, and you finally see why the others go.
Trusted By Multisite Operators Worldwide
What Ember Does To Spot And Save Members
Steps In Before They Decide
Ember checks in on WhatsApp, in-app or at check-in. When Marley mentioned moving house, Ember moved her home club instead of losing her.
Wave Leisure
Your Member App Assistant
Type your message...
Saves Members At The Cancellation Step
When James said his membership was too expensive, Ember offered off-peak and weekend options instead of a cancellation form.
BC
BigCityGyms
Active now
Aa
➤
Two Layers Of Retention, Working Together
Most operators only get one chance to keep a member: the cancellation
form. Ember gives you two, and each one makes the other stronger.
Layer 1: Keep Members Engaged
Ember works upstream, reaching members while their behaviour is still shifting and before they’ve made up their mind.
- Check in when visits start to drop
- Reach members on WhatsApp, in-app or at check-in
- Suggest the right next step for each member
- Flag high-risk members to your team
Ember can:
Layer 2: Save Members Who Ask To Leave
When a member does ask to cancel, Ember has a real conversation, learns why, and offers the alternative most likely to keep them.
- Membership freezes
- Cheaper or off-peak tiers
- A switch to a more convenient club
- Discounts or concessions you’ve approved
Ember can offer:
How Ember Turns A Cancellation Into A Conversation
A cancellation request doesn’t have to end with a form. Here’s what happens when a member asks to leave.
Step 1: The Member Asks To Cancel
On WhatsApp, in-app or any channel you’ve switched on.
Step 2: Ember Checks Who They Are
It confirms the member’s details and looks at their history and Keepme Score.
Step 3: Ember Asks Why, And Listens
It captures the reason in the member’s own words, like “too expensive”.
Step 4: Ember Offers The Right Alternative
A cheaper tier, a freeze or a closer club. If they still want to go, Ember processes it cleanly.
You Decide What Ember Can Offer
Ember follows the same guardrails as every Antares AI agent.
You set the offers, the limits and the handover rules. Read how Antares keeps you in control.
Offers
Only Approved Offers
Ember only offers the freezes, tiers, club switches and discounts you approve, within your limits.
Handover
Your Team Steps In
You decide which conversations go to a person, and which person, so the right team member steps in.
Fairness
Easy To Cancel, Always
Members can always cancel. If saving isn’t the right outcome, Ember processes it cleanly, to your rules.
Records
Every Chat Is Recorded
Every Ember conversation is reviewable and auditable, with data flowing straight back into your CRM.
The Maths
What Saving One In Ten Cancellations Is Worth
Cancellation saves pay back fast, and you can measure every one. Try your
own numbers to see what Ember could protect through cancellation saves alone.
The example uses a 10% save rate, a $50 average monthly fee, and a saved member staying six more months.
Antares - One Platform, All Agents Included
Ember runs on the same Antares platform as the other four agents, sharing the same knowledge base,
brand voice, policies and integrations, so there’s no separate cancellation system to manage.
Sales
Agent
Responds to every
enquiry instantly,
books tours and
follows up 24/7.
Voice
Agent
Answers every
inbound call day
and night, and books
tours by voice.
Member Services
Agent
Answers member
questions on every
channel and hands
over to your team.
AI Search
Visibility Agent
Makes your clubs
easy to find and
accurately described
in AI search.
Retention
Agent
Spots members at
risk of leaving
and steps in with
the right offer.
Every Member Has A Score. Ember Knows What To Do With It.
The Keepme Score is a 0 to 100 number that reflects each member’s relationship with your business. It’s generated by Pulse , the intelligence layer underneath Antares, and updates as behaviour changes. Ember uses it to decide who to contact, when and how.
Green
Active and engaged. Ember leaves them to enjoy their membership and doesn’t get in the way.
Amber
Starting to drift. This is when a timely, personal check-in makes the biggest difference.
Red
Already pulling away. Ember takes extra care and makes sure your team knows straight away.
A Safer Way To Adopt AI
Go from setup to live in 20 days, with approved knowledge, clear escalation rules and the option to pause
or roll back at any time. Our Customer Success team sets everything up and stays with you after launch.
100% Transparency ✓ Guardrails ✓ Scale In Phases ✓ Data Secure ✓ Instant Rollback
Ember is the Antares retention agent. It spots members at risk of leaving, reaches out at the right moment, and has a real conversation when a member asks to cancel.
Through the Keepme Score, a 0 to 100 score generated by Pulse from your member data. It updates as behaviour changes, so Ember can step in while a member is still deciding.
WhatsApp, in-app or at check-in. You choose which channels Ember uses at each Keepme Score band.
Only what you approve. That can include freezes, tier changes, club switches, discounts and concessions, all within limits you set.
Yes, always. If saving isn’t the right outcome, Ember processes the cancellation cleanly, following the rules you set.
No. Ember shares the same knowledge base, brand voice, policies and integrations as every other Antares agent.
Why members really leave, in their own words, which offers work, and whether a reason is a one-off or a pattern across your clubs.
Antares goes from setup to live in 20 days, with every journey tested before a member hears from Ember.
What Fitness Operators Are Saying About Antares
Had my first interactions with Keepme in Gymbox this week and I’m already impressed. Super easy to use, smooth to manage, and it really adds value for the gyms. Excited to explore it more - great system 👌
Hatim Al Abbadi
Senior General Manager - Gymbox
Very impressed with the service as much as the system. The early metrics are incredibly promising...lead-to-tour at 68% already and almost 50% of tours booked out of hours. Things you love to see!
John Foy
COO - Inspire Group Kuwait
If you're looking for an AI agent that will be able to optimise your sales process, like booking more appointments and qualifying gym prospects, and that adapts according to your needs, then Antares is really the best!
Jannel Stephanie Rodolfo
General Manager - Fitness First Singapore
We knew that on sale day, hesitation can build quickly if people don't get answers straight away. Pete helped by stepping in instantly, making things clear, and guiding customers straight to the app while their intent was still high.
Ciaran Murtagh
Area Manager - Coral Leisure
It feels aligned with a shared goal: creating a frictionless, high-quality experience that ultimately strengthens real human connection. It is early, but the future with ‘Vicky’ looks very promising.
Brad Bundy
COO - The Exercise Coach
"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."
Capterra Review
Our AI sales agent doesn’t just handle enquiries; it actively books tours and feeds that information straight into our management software. This allows our sales team to follow up with fully informed context and no manual input.
Erin Dunn
Digital Marketing Manager, Inverclyde Leisure
It’s been exciting to see ‘Vicky’ embody who we are as a brand and represent us so naturally. It’s gratifying to watch how seamlessly Antares communicates availability and schedules tours in a way that reflects our standards.
Brad Bundy
COO - The Exercise Coach
"The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution."
Capterra Review