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Meet Clarion
The voice agent for Antares. Clarion handles inbound calls for fitness operators, on a single number, across every site, 24/7.
Clarion answers the phone. Instantly, in multiple languages. No missed calls, no waiting, no language barrier. All calls answered in the voice and style you configure.
Answers every call like your best front desk hire
Handles membership enquiries, class-time questions, account queries, facilities questions, and general club information. Every answer comes from your knowledge base, so callers get a natural, well-informed conversation, not a rigid script.
Answers, acts, and follows through
Books tours into your calendar, confirms appointments against your member management system, captures lead details in your CRM, and routes anything that needs a human to the right person - acts like an agent, taking the call through to resolution.
The Economics of Inbound Calls
For multisite operators, the staffing cost of inbound call handling adds up. A 30-club operator running local inbound coverage during opening hours is spending the equivalent of multiple full-time positions on call answering, often delivering inconsistent service across sites and no coverage outside hours. Clarion handles the same volume on one number with consistent quality, no missed calls, and 24/7 availability. The savings come from removing the inbound burden at every site. The revenue comes from converting the calls that currently get missed or routed to voicemail.
From Abandoned Channel to Scalable Service
The phone has been quietly abandoned in fitness. Many operators no longer publish telephone numbers because inbound call volume became unmanageable, and the experience they delivered was often worse than no phone at all. Those that still take calls usually run separate numbers for each club, with local front-desk teams tied to every line. Both models fail. Operators without phones lose callers who prefer voice, including a meaningful share of prospects and most older members. Operators with phones carry the staffing cost of inbound cover at every site, with inconsistent quality, missed calls at peak times, and no support after closing. Clarion fixes both. One number ✓ Parallel call handling ✓ Same quality across sites✓ Site-aware intelligence ✓ The phone becomes a viable channel again, on economics that work.
One number. Every club.
Consistent service, in every language.
Voice, without the overhead.
Powered by Pulse . Guided by the Keepme Score.
Clarion runs on Antares with Pulse , the intelligence layer connecting every agent on the platform. When a member calls, Clarion can use their Keepme Score: the 0 to 100 score that follows them across the full member lifecycle. That means Clarion does not treat every call the same. A highly engaged member, a drifting member, and an at-risk member may ask the same question, but the right response is different. Pulse gives Clarion the context to shape the conversation, decide what to offer, when to escalate, and what should happen next.
Green
Clarion handles the call as a standard service interaction. The member is engaged, stable, and can get a fast, helpful answer without extra intervention.
Amber
Clarion answers the same question, but knows the member is starting to drift. It can adjust the tone, surface a relevant nudge, or guide the call toward the next best action.
Red
Clarion treats the call with more care. It can escalate to a human, flag the interaction in Pulse, and make sure the operator knows a high-risk member has called.
Green
Clarion handles the call as a standard service interaction. The member is engaged, stable, and can get a fast, helpful answer without extra intervention.
Amber
Clarion answers the same question, but knows the member is starting to drift. It can adjust the tone, surface a relevant nudge, or guide the call toward the next best action.
Red
Clarion treats the call with more care. It can escalate to a human, flag the interaction in Pulse, and make sure the operator knows a high-risk member has called.
Voice With Context
Answering the phone is the easy part. The value is in knowing who is calling, how engaged they are, where they sit on their journey, and what response will create the most value for them and for the operator. Clarion brings that lifecycle intelligence into every call. Calls that would otherwise be transactional become operationally meaningful. Every interaction feeds Pulse , which means the platform gets sharper at handling the next one.
How Clarion sits on Antares
Clarion runs on the same Antares platform as Nova, Beacon, Ember and Atlas. That is why Clarion can take action. When Antares is connected to your tech stack, Clarion uses those connections the same way a new front-desk hire uses their logins. It can answer member-specific questions because it can see the member record. It can confirm appointments because it can see the calendar. It can book a tour because it has write access to the booking system. It can route to a named person because it knows who that person is.
- No seperate integration project required
- Same knowledge base every other Antares agent uses
- You configure the voice, accent, gender, and languages
- You decide the escalation rules for when a call should reach a human, and who that human is
- You control the agent's behaviour when it cannot resolve a call
Conversational Intelligence Every Clarion call contributes to the conversational intelligence environment that runs underneath the Antares platform. Operators see which calls converted, which questions exposed knowledge base gaps, and where agent behaviour can be refined. The platform improves the agent continuously, based on what it learns from every conversation.
Every Clarion conversation is recorded, reviewable, and auditable.
Nothing the agent says is a black box.
Put Clarion to the test
The fastest way to evaluate Clarion is to speak to it. Speak to the agent, ask real questions, and see how it handles the conversation from answer to action.
