Customer Success Redefined

Crafted to enhance your Keepme experience and maximize results through a genuine partnership, our customer success program is designed as an end-to-end process, ensuring you have support every step of the way.

From dedicated agents who understand your unique needs, to our robust global support services, and comprehensive platform education initiatives, we are here to empower you.

Partners In Success
From The Very First Interaction ๐Ÿค

At Keepme, our end-to-end Customer Success Program is designed to support you through every phase of your journey with us, beginning from the moment you engage with our sales team.

From your very first consultation, our expert sales advisors work closely with you to understand your specific needs and ensure that your infrastructure is optimally prepared to integrate and leverage AI technology effectively. This initial phase is critical, as it sets the foundation for a successful deployment by aligning our advanced solutions with your business objectives.

Our team consults meticulously to ensure product fit not just for your current requirements, but also your long-term goals, ensuring scalability and adaptability. This full lifecycle approach aims to empower your team from the outset, streamlining your operations, and enhancing your capabilities, setting the stage for ongoing success and innovation.

โ€œKeepme is a real partner. They cleaned up 13 years of our data - and we instantly learned lessons that we implemented seamlessly.โ€

Troy Morgan - CEO, Willows Health Group
Troy Morgan
CEO, Willows Health Group

Globally Supporting Customer Success ๐ŸŒŽ

When you join the Keepme community, you gain privileged entry to our exceptional Customer Success Program.

Led by Michelle Thavasi, our Director of Customer Success, the team is committed to delivering tailored support that resonates with the specific challenges and opportunities unique to your brand and your geographical area. We ensure you receive the most relevant and effective onboarding and product education, helping your fitness business achieve your revenue goals and maximize your return on investment.

Michelle Thavasi
Director of Customer Success
Sumeet Mann
Customer Success Manager
Daniel Pugh
Customer Success Manager
Fran Morgan
Learning And Development Specialist

โ€œI really feel that we as a customer are at the forefront of everything that Keepme do.โ€

Caitlin Macumber - Owner of Plus Fitness Carrara and Southport
Caitlin Macumber
Owner of Plus Fitness Carrara and Southport

Keepme Academy ๐ŸŽ“

Enhance your gym member retention and boost gym sales with our Keepme Academy, tailored to ensure your optimal platform adoption.

Our on-demand learning experience is strategically designed to help your teams fully leverage their subscription, driving greater ROI and empowering your fitness business to succeed.

Supercharge Your Team's
Platform Knowledge

Dive into best practices and guided examples that cover everything from setting up advanced automations and regular reporting, to customizing sales processes and using AI to generate on-brand gym content.

Learn More

Learn Where And When
It Suits You

Keepme Academy is always at your fingertips, accessible from any device with internet access. Itโ€™s your go-to virtual learning hub, available whenever and wherever you need it.

Supporting Your Goal Of
Fitness Operations Excellence

Set your own north star by establishing clear learning goals that will guide your team's progress and keep you on the right track toward operational success.

"It was really easy for the team to get up and running on Keepme with minimal instruction."

Capterra Review -
Capterra Review

Unwavering Support 24/6 ๐Ÿšฆ

At Keepme, your success is our priority. We provide reliable support services tailored to meet your needs swiftly and efficiently.

  • Round the clock support

  • 6 days a week

  • Email & Live Chat

    Accessible Support

    Acknowledged Within 24Hrs

    At Keepme, we're here to support you every step of the way, six days a week. Our friendly team of product experts and dedicated support operatives is ready to assist you through email and live chat, ensuring that we respond to your inquiries within 24 hours.
    Prompt Response

    When & Where You Need Us

    Whether you're dealing with a quick query or need more detailed technical assistance, the Keepme support team is dedicated to your success and satisfaction. Weโ€™re just a message away - available through email
    and live chat.
    Dedicated Assistance

    Product Expertise Every Step

    Our team of product experts and dedicated support operatives is committed to providing knowledgeable support. Whether your needs are simple or complex, we are dedicated to ensuring your success and satisfaction with our personalized and effective assistance.

"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."

Capterra Review -
Capterra Review