The Antares AI Agent Customer Success Program
Get more from Antares with a real, end-to-end partnership. We guide you through a two-phase, 20-day adoption plan, then stay with you for ongoing support, so your team can run Antares’ AI agents with confidence at every step.
Delivering Successful AI Agents For Leading Fitness Operators
Partners In Success From The Very First Interaction
Our Customer Success Program is a real end-to-end partnership. From your first conversation with us, we make sure your systems are ready for Antares and set up around your long-term business goals.
We then guide you through a two-phase, 20-day adoption plan. It combines hands-on training with full visibility, so your team can manage Antares’ AI agents with confidence from day one.
Support carries on long after launch. You get a named Customer Success Manager for regular performance reviews, plus a direct escalation path to our VP of Customer Success. Our support team is available six days a week to help you keep growing.
AI Trust And Safety, Managed By Customer Success
Trust comes from seeing everything. Our customer and technical success teams work with
you from day one, so you can be confident in every conversation your agents handle.
Full Visibility
We help you see every conversation, with clear rules on exactly what your agents can and can’t do at every step.
Smooth Handover To Your Team
Complex or sensitive conversations are never forced. They pass straight to your team, who take over and resolve them.
Pause Or Roll Back Any Time
Pause or switch off any agent whenever you like, whether that’s across just one site or across your whole estate.
Support From Day One
Our partnership starts at the beginning of your Antares journey, so your setup is aligned with your long-term goals.
Global Support Tailored For Your Success
The Keepme Customer Success Program is built around your brand’s goals. We provide onboarding, product training and ongoing support, so your business gets the best possible return from Antares.
Acknowledged Within 24 Hours
When And Where You Need Us
Product Expertise At Every Step
Keepme Customer Success Owns:
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Your Results:
Your named Customer Success Manager owns your performance and is your single point of contact for any issue.
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Spotting Issues Early:
Regular performance reviews with your Customer Success Manager help catch anything early.
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A Direct Escalation Path:
If something can’t be resolved straight away, you can go directly to our VP of Customer Success.
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A 48-Hour Fix Commitment:
Every flagged issue is addressed within 48 hours, with a full root cause analysis and a clear timeline for the fix.
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From your very first conversation with Keepme. Our customer success team works with you from the first consultation to make sure your systems are ready and set up around your long-term goals.
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Full control. Clear rules set exactly what your agents can and can’t do, and you can see every conversation. You can also pause, switch off or roll back the agents across your whole estate at any time.
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Your named Customer Success Manager (CSM). They own your performance, are your single point of contact for any concerns, and hold regular review meetings to catch anything early.
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No. Support continues for as long as you use Antares. After your 20-day adoption plan, you keep your named Customer Success Manager for regular performance reviews and ongoing access to our support team.
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Our support team is available six days a week by email and live chat. Every enquiry is acknowledged within 24 hours, and flagged issues are addressed within 48 hours, with a root cause analysis and a timeline for the fix.
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We follow a structured two-phase, 20-day plan built to get Antares’ AI agents live smoothly and set you up for long-term success.
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Yes. If your Customer Success Manager can’t resolve something straight away, you can go directly to our VP of Customer Success.
40+ Operators Across Hundreds Of Sites Growing With Antares
Had my first interactions with Keepme in Gymbox this week and I’m already impressed. Super easy to use, smooth to manage, and it really adds value for the gyms. Excited to explore it more - great system 👌
Very impressed with the service as much as the system. The early metrics are incredibly promising...lead-to-tour at 68% already and almost 50% of tours booked out of hours. Things you love to see!
Our AI sales agent doesn’t just handle enquiries; it actively books tours and feeds that information straight into our management software. This allows our sales team to follow up with fully informed context and no manual input.
If you're looking for an AI agent that will be able to optimise your sales process, like booking more appointments and qualifying gym prospects, and that adapts according to your needs, then Antares is really the best!
"The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution."
It feels aligned with a shared goal: creating a frictionless, high-quality experience that ultimately strengthens real human connection. It is early, but the future with ‘Vicky’ looks very promising.
"The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have."