Time to Reply Study: Australian Multisites
Roughly 3 in 10 inquiries to Australian multisite gyms get no reply.
We tested how Australian multi-site independents handle inquiries across email, Facebook and Instagram. The study measures reply speed, reply certainty and website FAQs, and shows where prospects are lost.
What You Will Find Inside
Benchmarks for email, Facebook and Instagram, with clear next steps.
Segment highlights at a glance
How Australian multisite independents performed on reply speed, certainty of reply and availability of information.
Email reply speed and rates
Average response time, the share of unanswered emails and how many replies arrive within the first 24 hours.
Facebook and Instagram results
How social inquiries fare on reply speed and certainty, and how they compare with email and the national average.
A note on the quality of reply
Why speed alone is not enough, and how the quality of each reply affects whether a prospect books a visit.
FAQs and self-serve answers
How many sites answer common questions up front, and how a missing FAQ adds friction for prospects.
Challenges and opportunities
Where the biggest gaps sit, and how AI-powered sales agents can reply instantly and consistently on every channel.
What The Study Found
Headline findings from the Australian study, drawn from the report.
What Operators Say
The results we’re seeing are a clear reflection of what’s possible when the right technology meets a team committed to innovation and delivering exceptional experiences. Partnering with Keepme was a strategic decision, and it’s already proving to be the right one.
I have nothing but praise for Keepme Antares. It’s delivered everything I hoped for, and more. Waking up each day to see tours already booked automatically overnight is a real game changer for performance.
