5 Things Legend By Xplor Operators Should Know About AI Agents
Legend by Xplor runs memberships, payments and bookings for leisure facilities across the UK and beyond. Many of the operators who use it are now asking the same question: where do AI agents fit, and what would they change?
Here are the five things worth knowing.
1. You keep Legend. Nothing gets replaced.
This is the question we hear first, so it comes first. Antares is not a management system and it does not compete with Legend. Keepme does not sell a club management system at all.
Antares' AI agents connect to Legend through its API and work on top of it. Legend stays your system of record for memberships, payments and bookings. Your teams keep the screens, reports and processes they already know. There is no migration and no rip and replace.
2. Antares adds the part Legend was not built for: the conversation
Legend is excellent at running the business once someone is a customer. The gap is the moment before that, when a person sends a question at 9pm, messages your Facebook page on a Sunday, or rings while your front desk is busy with a queue.
Antares' AI agents cover that moment across every channel:
The Antares sales agent, Nova, replies to every enquiry instantly, books tours and follows up 24/7.
The Antares voice agent, Clarion, answers inbound calls day and night and books tours by voice.
The Antares member services agent, Atlas, answers member questions and takes permitted actions on their account.
The Antares retention agent, Ember, spots members starting to drift and steps in early.
They work across WhatsApp, email, Facebook, Instagram, your website and phone calls. All five agents, including the AI search visibility agent, Beacon, are included from day one, on one platform. Your teams step in whenever a conversation needs a person, with clear rules you set.
3. Data flows both ways, so Legend stays the source of truth
The connection is two-way. Antares reads the contact and membership information it needs from Legend, so its answers are based on real records rather than guesswork. It then writes outcomes, such as new prospects and booked tours, back into Legend.
Picture a parent messaging your Facebook page on a Sunday evening about junior swimming. Antares checks the details it needs, answers using your approved information, books them in and records the outcome. On Monday, your team opens Legend and sees the new prospect with the full conversation attached, ready for a warm welcome rather than a cold call back.
That means the conversation an agent has at midnight is waiting in Legend when your team logs on in the morning. One system, one view of every customer, and no copying details between screens.
Using other software alongside Legend? Antares connects to a wide range of systems. See the full list in our guide to which gym systems Antares integrates with.
4. The IT lift is measured in hours, not months
Public leisure IT teams are rarely short of projects, so we keep this one small. There is no new infrastructure to host, no software to install at each site and no change to how Legend is configured. Keepme handles the integration. Your team does two things: provides API access and approves the initial knowledge base your agents will use.
Most setups need less than five hours of your team's time in total, and operators go from setup to live in 20 days.
5. You can start small, stay in control and roll back at any time
Adopting AI in a public service setting needs to be safe, governed and reversible. With Antares:
You approve the messaging and set the escalation rules
Agents only use information you have approved, and hand over to your team when they do not know an answer
Every conversation is logged and reviewable
You can pause or switch off any channel or site at any time
Keepme is compliant with GDPR and CCPA, and your data stays in its own dedicated silo. It is never used to train public AI models. For leisure leaders planning the wider journey, our 90-day AI roadmap for UK leisure trust executives is a good next read.
Where this leaves you
More than 40 operators already run Antares across hundreds of sites in 10 countries. For Legend operators, the path is the same one they took: keep the system that runs your facilities, and add AI agents that make sure every enquiry, call and message gets a fast, accurate answer.
More bookings. More members. More time for your teams. You can see how it works for leisure specifically on our Antares for public leisure page.
